About Reach – Child Development Centers

Guiding Principles – Reach – Child Development Centers

1. Appreciating childhood as a unique and valuable stage of the human life cycle and basing our work with children and youth on the knowledge of child development.
2. Appreciating and supporting the child, youth, adult and support networks.
3. Facilitating a person-centred approach as children grow based on the belief that all people have the right to control their own lives through personal choices about relationships, jobs, living arrangements, spirituality, travelling and recreational activities, and that all people have the right to give back to their communit9ies through volunteering and helping others. We also believe that these rights can be reinforced and protected by making sure that people are connected to and supported by  friends, family, staff and the community.
4. Recognizing that children, youth and adults are best understood and supported in the context of family, culture, community and society.
5. Respecting the dignity, worth and uniqueness of each individual (child, youth , adult, family member and colleague).
6. Helping children, youth, and adults achieve their full potential in the context of relationships that are based on trust, respect and positive regard.
7. That individuals are best nurtured by people who love and honour them for who they are.
8. That individuals have the right to be part of an inclusive environment that meets the needs of individuals with and without disabilities.
9. That relationships and friendships are essential to enrich our lives.
10. That all individuals are entitled to the services and supports required to ensure their full participation in our society.
11. That the involvement of families and support networks contributes to everyone’s safety and well-being.
12. That services and supports must be delivered in a way that respects an individual’s diverse history, culture, race, religion, gender and sexual orientation.
13. That inclusive communities enrich the lives of all citizens.

REACH Vision, Mission, Principles and Values

Family Rights and Responsibilities

REACH Statement on Diversity and Inclusion

REACH Truth and Reconciliation Statement

REACH ABA Statement

Grievance Procedure

REACH welcomes all feedback (both positive and negative) regarding REACH’s services. The form below was developed for families, persons served, partners and rights holders for the purpose of recording the nature of your concern/complaint. It is helpful for REACH to have a written record of the issues you identify to help ensure your concerns are clearly understood and thoroughly resolved. 

1. In the first step of the grievance procedure, every effort will be made to settle the dispute with the person involved. The person served, family member, partner, rights holder, or other external party (“the complainant”) will have the right to have an advocate present at such a discussion at any point in making or resolving a grievance.
2. If not settled, or if has elements of significant impact, the REACH staff brings it to their Coordinator or Program Manager.
3. Complainants are encouraged to complete the form no later than 30 days after the date on which they first became aware of the action or circumstances giving rise to the grievance so that the information shared is as clear as possible and that the issues of concern are resolved as quickly as possible. The date on the form will be the date of the grievance.
4. The Coordinator or the Program Manager shares the completed Grievance Form with the ED.
5. Wherever possible, within 10 business days of receiving the grievance at Step 2, the complainant, their advocate if one is present, and the Coordinator or Program Manager will meet to examine the circumstances, the nature of the grievance, and attempt to resolve the dispute.  A history of the situation and investigation will be recorded on or attached to the Grievance Form.
6. The Coordinator or Program Manager responds to the complainant in writing using the Grievance Form within 10 business days after the meeting. All attempts will be made at this stage to resolve the issues or achieve a mutually agreeable outcome.
7. If the issue is unresolved, the complainant may present a grievance to the ED at Step 3 within 10 business days after the reply has been conveyed to them by the Coordinator or Program Manager.  
8. The ED at Step 3 will reply in writing to the grievance within 10 business days of receipt.
9. Failing satisfactory settlement at Step 3, the complainant or their designate, may inform the President of the REACH Society Board of their intention to escalate the dispute to the Board of Directors. The Board will respond within 30 days and their response will be considered final.
10. Step 4 may occur within 30 days after the ED’s reply to Step 3 has been received; or 30 days after the ED’s written reply was due.
11. At this point, we hope the issues are resolved to all parties’ satisfaction. If issues remain outstanding, parties are welcome to speak as a last resort with the Ministry for Children and Family Development (MCFD). From the MCFD website: If there is no resolution, call 1 877 387-7027 and ask to speak to a complaints specialist.

REACH Grievance Form

Reach is a CARF Accredited Agency

Reach Child and Youth Development Society has received a three year accreditation from CARF, an international organization that sets standards of quality of service. We have received the accreditation for our Child and Youth Services Programs and our Respite Program. This means that we have been recognized as providing responsive, high quality programs and services that meet the needs of the children and families in our community. Please visit 2021 Family Survey Results to learn more. Consistent with CARF standards, Reach develops annual outcome goals that are based on the input we receive from the community and families we serve. Our current outcome goals are the following:

Funding and Fundraising: Reach will never be constrained because of lack of funds and will obtain funding adequate to meet the priorities in its three year plan.

Well Designed & Expanded Programs and Services: Ensure Reach’s range and capacity of services offered meet identified needs of children and families in the community to increase quality of life and support their children to meet their full potential.

Staff Capacity: Maintain high quality staff and increase the number of well-qualified staff to deliver current and new programs and services.

Community Awareness/Access: Ensure families in the South Fraser Region are aware of Reach programs and services and are not restricted to access by any barriers.

Advocacy re Government Policies: Ensure Reach advocates on behalf of children and families in the development of government policy and priorities.

CARF 2017 Survey Report

CARF 2021 Survey Report

CARF 2024 Survey Report